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Profile

OPSWAT security career and solutions experience

From L2/L3 Technical Support and Technical Account Manager/ Customer Success Manager to Solutions Engineer. I connect customer problems, product capabilities, and critical infrastructure protection requirements into deployable and maintainable security solutions.

Experience

Solutions Engineer

2026.01 - Present

OPSWAT

Designs security solutions for customer environments, translating OPSWAT critical infrastructure protection capabilities into practical architectures and deployment paths.

Technical Account Manager

2024.10 - 2026.01

OPSWAT

Owned technical customer success, account health, adoption guidance, escalations, and long-term security outcome alignment.

L2/ L3 Technical Support

2021.04 - 2024.09

OPSWAT

Handled advanced support, troubleshooting, customer escalations, and deep technical investigation across enterprise security deployments.

Expertise

Critical infrastructure protectionIT/OT security conversationsMetaDefender platform solution designSecure file transfer and file-borne threat preventionDeep CDR, multiscanning, sandboxing, and malware prevention workflowsCustomer success, escalation handling, and technical account strategyCritical infrastructure cybersecurityFile security and content disarm workflowsMalware prevention and multiscanning architectureCustomer technical enablementEnterprise support escalationSecurity solution discovery and deployment planning

Credentials

  • CISSP