Profile
OPSWAT 資安職涯與解決方案經驗
我的 Security 相關職涯皆在 OPSWAT 累積，從 L2/L3 Technical Support、Technical Account Manager/ Customer Success Manager，到目前的 Solutions Engineer。工作核心是把客戶問題、產品能力與關鍵基礎設施防護需求連起來，協助技術團隊理解可部署、可維運、可驗證的資安方案。
Experience
Solutions Engineer
2026.01 ~ Present
OPSWAT
Designs security solutions for customer environments, translating OPSWAT critical infrastructure protection capabilities into practical architectures and deployment paths.
Technical Account Manager/ Customer Success Manager
2024.10 - 2026.01
OPSWAT
Owned technical customer success, account health, adoption guidance, escalations, and long-term security outcome alignment.
L2/ L3 Technical Support
2021.04 - 2024.09
OPSWAT
Handled advanced support, troubleshooting, customer escalations, and deep technical investigation across enterprise security deployments.
Expertise
Critical infrastructure protectionIT/OT security conversationsMetaDefender platform solution designSecure file transfer and file-borne threat preventionDeep CDR, multiscanning, sandboxing, and malware prevention workflowsCustomer success, escalation handling, and technical account strategyCritical infrastructure cybersecurityFile security and content disarm workflowsMalware prevention and multiscanning architectureCustomer technical enablementEnterprise support escalationSecurity solution discovery and deployment planning
Credentials
- CISSP